City Ambassadors
CCTV
City Ambassadors
Late Night Safe Haven
Business Crime Partnership
DISC Crime Reporting App
Radio Link
Night Guardians
Environmental Improvements
Street Cleansing
Bright City Lights
Ask Angela
Defibrillators and Bleed Kits
Our City Ambassadors are the face, eyes and ears for the BID team, ensuring city centre operations run smoothly. Our experienced team provide a welcoming sense of security and a visible presence within the BID area.
Our team of friendly ambassadors... Wendy, Suzie, Heidi and Ricky undertake a wide range of tasks including:
- Greeting visitors to the City and be available to members of the public requiring help, assistance, advice, guidance and direction.
- Advising shoppers and visitors about the range of services and facilities.
- Providing a smart, uniformed, highly visible, friendly walking visitor information service and business liaison service.
- Maintaining an excellent understanding of City centre operations, City events, attractions and BID activities.
- Visiting businesses regularly to address business needs, suggestions, security matters and record incidents, complaints or other feedback.
- Patrolling the city centre on a daily basis.
- To work with Police, PCSO’s, City Council Compliance officers, our own CCTV operators, Shopping Centre Security & CCTV control rooms along with other partners to assist in the reduction of stock loss, antisocial behaviour and opportunities for crime.
- Undertake regular Counter Terrorism Training Sessions provided by West Midlands Police. (SCaN & ACT)
- Offering basic First Aid and assist with lost children and offer assistance to vulnerable people.
- Dementia Awareness trained.
- Assisting businesses with co-ordinating promotions through to dealing with anti-social behaviour.
- Supporting property owners in keeping boundaries clean, tidy and attractive and devoid of litter.
- Maintaining communications with the control room, management and other agencies through the use of the radio and DISC Crime reporting app.
- Business contact gathering info and maintaining regular and effective contact with levy payers.
Meet the Ambassadors
Heidi Wall-Holden
Suzie Lavender
Wendy Haughton
Ricky Deo
