Back to all jobs

Retail Service Manager - West Midland Trains


West Midland Trains

Retail Service Manager | Full time | TBcc

Job description

The role will involve you providing an at seat catering service, selling refreshments to customers throughout the train and also offering complimentary refreshments to our First Class customers.

If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you!

As an outgoing and confident person, you will interact with passengers throughout the train and be expected to work closely with other colleagues, both on the train and at the local offices.

Our most successful colleagues onboard our trains have strong customer service or sales backgrounds and come from a variety of industries and sectors including retail, hospitality and catering.

What are the key ingredients for success in the job?

The job will require you to work early mornings or later into the evening and this will involve weekend working.

Great communication skills
Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.

Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.

We don’t want robots, we do want personality and commitment to do a good job.

Results focused
Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.


Living within 1 hour’s commute of the location you wish to work in is essential. Due to the hours and days you will be working you must be able to get to and from work for an early morning start or a late evening finish.

Apply View all vacancies